Last Updated: 01-02-2025
Mailer Spark (“we,” “our,” “us”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This GDPR Privacy Policy explains how we collect, process, and store your personal data in accordance with the GDPR.
By using our website and services at https://www.mailerspark.com (the “Service”), you acknowledge and agree to the practices described in this policy.
Personal Data We Collect
We may collect and process the following personal data:
- Identification Data: Name, email address, phone number.
- Account Data: Billing address, payment information.
- Usage Data: IP address, browser type, device information, pages visited, time spent on the site, and other usage statistics.
- Communication Data: Emails and other communication you send to us, including support requests.
3. How We Use Your Data
We process your personal data for the following purposes:
- To provide and improve our services: To process transactions, manage your account, offer customer support, and enhance the functionality of our website and services.
- To send communications: To send you transactional emails, such as payment confirmations, account updates, and service-related notifications. We may also send you promotional emails if you have consented to marketing communications.
- For marketing and personalization: To personalize your experience and provide targeted content and offers based on your interests.
- For legal obligations: To comply with legal, regulatory, and accounting requirements, as well as to detect and prevent fraud.
4. Legal Basis for Processing
We rely on the following legal bases to process your personal data under the GDPR:
- Consent: When you provide us with explicit consent (e.g., opting into marketing communications).
- Contractual necessity: When processing is necessary for the performance of a contract (e.g., providing you with the services you requested).
- Legal obligation: When we are required to process your data to comply with legal obligations.
- Legitimate interests: When processing is necessary for the purposes of our legitimate business interests, such as improving our services, ensuring security, and marketing our products, provided these interests do not override your rights and freedoms.
5. Sharing Your Data
We may share your personal data in the following circumstances:
- Service providers: We may share your data with trusted third-party service providers that help us operate our website and services (e.g., payment processors, email service providers, and hosting providers). These providers are obligated to process your data in accordance with GDPR.
- Legal requirements: We may disclose your data if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. When your data is no longer needed, we will securely delete or anonymize it.
7. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to erasure: You can request that we delete your personal data under certain conditions.
- Right to restriction of processing: You can request that we restrict the processing of your personal data under certain conditions.
- Right to data portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal data under certain conditions, including for direct marketing purposes.
- Right to withdraw consent: If you have given us consent to process your data, you can withdraw it at any time by contacting us.
To exercise any of these rights, please contact us using the information provided below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. We strive to protect your data, but cannot guarantee its absolute security.
9. International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may not be as strict. If we transfer your data outside of the EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or other approved mechanisms.
10. Complaints
If you believe that we are processing your personal data in a way that violates the GDPR, you have the right to lodge a complaint with the relevant data protection authority. The contact details for the Information Commissioner’s Office (ICO) in the UK, for example, can be found here: ICO Contact Details.
11. Changes to This Privacy Policy
We may update this GDPR Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date specified at the top of the page. We encourage you to review this policy periodically to stay informed about how we are processing your data.
12. Contact Us
If you have any questions or concerns about this GDPR Privacy Policy or how we handle your personal data, please contact us through our Contact Us page.
By using Mailer Spark, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this policy.